FAQ

MUSEE DU BONBON Frequently Asked Questions

ABOUT MUSEE DU BONBON

This is not just an ordinary exhibition, but most chic exhibition in Vancouver in 2019! Give your sweet dreams a chance, let your lovely inner child out, leave your worries outside, meet a stranger and don’t be shy !

Musee Du Bonbon is a realm that last 2 months where anything is possible! We have 9 main extraordinary exhibition spaces and 20+ unique immersive interactive photo scenes within the exhibition space over 3000sqft. From rainbow swimming pools to the Nuit Blanche style space filled with dreamy lights and bubbles, you can expect to be inspired to play, imagine and connect here in the most popular “Pop-up” immersive theme exhibition in Vancouver this winter.

WHEN AND WHERE WE CAN SEE THE EXHIBITION IN VANCOUVER?

MUSEE DU BONBON exhibition is from January 1, 2019 to March 31, 2019.

Venue Location: 140-6851 Elmbridge Way, Richmond, BC V7C 4N1

IS THERE PARKING AT YOUR LOCATION?

There are free parking in the plaza. Near by the exhibition, there are 2 Hours free road parking.

WHAT TIME DO I NEED TO ARRIVE FOR MY TIMED TICKET?

You should arrive at least 10 minutes before your admission time (i.e. you should arrive before 1:50PM for the 2:00PM admission). Please note that your ticket is only valid for the specific date and time slot you purchased. If you miss the time slot, your ticket will no longer be valid.

DO YOU REFUND TICKETS OR EXCHANGE TICKET?

All ticket sales are final and non-refundable. We will not be able to transfer your ticket to another time slot due to the capacity limit of the exhibition. Sorry folks, no exceptions.

CAN I BRING STROLLER INSIDE THE EXHIBITION?

Due to the limited space, no baby strollers will be allowed inside. We recommend you wear a baby carrier or hold the baby while exploring.

DO I NEED TO PRINT MY TICKET?

You can print the ticket or present your e-ticket on the mobile device.

I BOUGHT MULTIPLE TICKETS AND ALL ARE UNDER MY NAME. HOW CAN I MAKE SURE MY GUESTS CAN GET IN?

You and your guests should enter the exhibition together as a group.

WHEN WILL I RECEIVE MY TICKETS VIA EMAIL?

You should receive your ticket in your email inbox shortly after you made the purchase online. Please check your Junk/Spam mailbox to make sure the ticket is delivered.

CAN I GO THROUGH THE EXHIBITION TWICE UNDER ONE ADMISSION?

We only allow one-time entry per ticket. You may stay at the exhibition for up to one hour. Once you exit the exhibition, you may not re-enter the exhibition with the used ticket.

IF I ARRIVE AT 6:20 PM FOR MY 6 PM SLOT, WOULD I BE ABLE TO FINISH THE EXPERIENCE?

Yes. MUSEE DU BONBON exhibition will stay open until one hour after the last group is admitted. The last admission time is at 8:00PM.

ARE THERE CHILDREN AND SENIOR DISCOUNTS?

Admissions for children under three are free. Children must be accompanied by adults at all time at the exhibition.

IS PHOTOGRAPHY ALLOWED?

Photography is encouraged! Find us on Instagram @museedubonbon DM us or leave a comment! when sharing your photos tag #museedubonbon in INS.

Please contact to museedubonbon@gmail.com for commercial photography, press interviews, and media shoot request.

Commercial or press/media shootings have to be approved and arranged in advance with museedubonbon@gmail.com

ARE PETS ALLOWED IN THE EXHIBITION?

Sorry animal lovers (we are too)! Due to safety reasons, the venue does not allow pets on site. The only exception is for service animals that are performing necessary tasks for the owners.

DO YOU HOST PRIVATE EVENTS FOR CORPORATE PARTNERS?

Yes! Please send emails to museedubonbon@gmail.com for sponsorship and partnership inquiries.

DO YOU OFFER GROUP DISCOUNTS?

We love groups! Unfortunately, we do not offer group discounts at this time.

DO YOU OFFER PRESS PASSES?

For press inquiries, please send emails to museedubonbon@gmail.com

CAN I RETURN OR EXCHANGE MERCHANDISE?

All sales made at MUSEE DU BONBON exhibition are final. We do not accept exchanges or returns on merchandise.

FOR TICKETING ISSUES, PLEASE CONTACT SHOWCLIX DIRECTLY: museedubonbon@gmail.com